Question 1

What is ÆVUM and how does it work?

Accepted Answer

ÆVUM brings assessments, lab result trends, wearable data, recovery estimates, and supplement matching into one app. Automated estimates include sources and uncertainty and are not medical advice or a diagnosis.

Question 2

How are the supplements personalized for me?

Accepted Answer

Your assessment signals and wellness goals can be matched to packs in the governed ÆVUM catalog. Each result explains why it appeared and is checked against the live product record. A match is not a guarantee of effectiveness, suitability, or safety; medication, pregnancy, pediatric, and other critical triggers require human review.

Question 3

Are the supplements safe and high quality?

Accepted Answer

Quality evidence is product-specific. ÆVUM shows the current label, ingredients, cautions, and any verified product- or batch-level supporting records together, while unsupported certification or testing claims stay hidden. Always review the label and consult a qualified healthcare professional before use.

Question 4

Do I need lab results to get started?

Accepted Answer

No. You can begin with the ÆVUM assessment and explore the store without lab results. Lab-powered features can add more context when they are available through an enabled, state-appropriate workflow. Ask a healthcare professional whether testing is appropriate for you.

Question 5

How do I cancel my membership (Essential, Pro, or Elite)?

Accepted Answer

Go to Account > Manage Subscription (or open healthaevumai.com/manage-subscription), select "Cancel Membership", and confirm. There is no fee and no call to support needed. You keep your Essential, Pro, or Elite benefits until the end of the current billing period, then your account returns to Free and you are not charged again. If you subscribed through the Apple App Store or Google Play, cancel in your App Store or Google Play subscription settings; the app links you there.

Question 6

How do I cancel a monthly supplement pack (auto-ship)?

Accepted Answer

Supplement auto-ship is billed separately from your membership, so cancelling one does not cancel the other. On the same Manage Subscription page (or Dashboard > My Supplement Plan), find the pack under Auto-ship, select "Cancel auto-ship", and confirm. Future charges stop at the end of the current period. If you only need a break, you can skip the next shipment or pause instead. An order that is already paid is made to order and cannot be cancelled from the page; contact support for that.

Question 7

How is my health data protected?

Accepted Answer

ÆVUM protects health data with access controls and encryption in transit and at rest. You control collection and sharing separately, with applicable access, export, and deletion options described in the current Privacy Policy.

Question 8

How long does shipping take?

Accepted Answer

The shipping methods and current delivery estimates for your order appear at checkout. Processing and carrier timelines can vary, so the checkout estimate is not a guaranteed arrival date.

Question 9

What if I experience side effects?

Accepted Answer

Stop using the product and seek advice from a qualified healthcare professional. Serious or rapidly worsening symptoms require emergency services. Reports submitted to ÆVUM are escalated for human review and are not assessed or treated by AI.

How can we help you?

Browse Help Topics

Getting Started

Account & Profile

Supplements & Orders

Billing & Payments

Privacy & Security

Shipping & Delivery

Frequently Asked Questions

What is ÆVUM and how does it work?

How are the supplements personalized for me?

Are the supplements safe and high quality?

Do I need lab results to get started?

How do I cancel my membership (Essential, Pro, or Elite)?

How do I cancel a monthly supplement pack (auto-ship)?

How is my health data protected?

How long does shipping take?

What if I experience side effects?

Still need help?

Message Our Team

Email Support

Need personalized health guidance?

How can we help you?

Browse Help Topics

Getting Started

Account & Profile

Supplements & Orders

Billing & Payments

Privacy & Security

Shipping & Delivery

Frequently Asked Questions

What is ÆVUM and how does it work?

How are the supplements personalized for me?

Are the supplements safe and high quality?

Do I need lab results to get started?

How do I cancel my membership (Essential, Pro, or Elite)?

How do I cancel a monthly supplement pack (auto-ship)?

How is my health data protected?

How long does shipping take?

What if I experience side effects?

Still need help?

Message Our Team

Email Support

Need personalized health guidance?